Citrus3.com SHALL NOT BE LIABLE FOR (i) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS OR LOSS OF REVENUE RESULTING FROM THE USE OF THE PRODUCTS AND SERVICES BY YOU OR ANY THIRD PARTIES OR ANY FAILURE OF THE PRODUCTS AND SERVICES OR (ii) ANY LOSS OF DATA OR CORRUPTION OF DATA, INCLUDING LOSS OF DATA RESULTING FROM DELAYS, NONDELIVERIES, MISDELIVERIES, SERVICE INTERRUPTIONS, FAILURE OF OUR NETWORK, FAILURE OF SERVERS, THE RELOADING OF AN OPERATING SYSTEM OR OTHER SOFTWARE ON A hosting OR THE NEGLIGENCE OF citrus3.com. CUSTOMER IS SOLELY RESPONSIBLE FOR SAFEGUARDING, BACKING UP AND ARCHIVING ALL DATA OWNED, CONTROLLED OR TRANSMITTED BY CUSTOMER THAT RESIDES ON OUR NETWORK OR ANY SERVER OWNED OR OPERATED BY US.
Refunds: Citrus 3 provides a 24 hour cooling off period to all clients. Refunds are available to new clients who notify us within 24 hours of purchase providing the service has not been used, and support has not been requested during this period.
Cancelation: A service may be cancelled at any time with Citrus3 .Citrus3.com reserves the right to recycle an account name or port number to new customers once the account has been deactivated or closed.Fees are payable in advance.
Service & Uptime SLA: We strive to maintain a 99.9% uptime and therefore make all effort to ensure a reliable service 24 hours a day. Should we fall below this SLA the client is entitled to a refund for the timeframe the service was unavailable.
Auto DJ Storage: Some Citrus 3 packages come with a free auto DJ storage capacity. Even though we strive to keep our servers as secure as possible at all times we do not back up the free storage vault. We reccomend all clients to keep backups of their own mp3s uploaded.
Support: We provide a helpdesk to all clients via our website. The helpdesk is open 24 hours a day and we aim to respond to tickets submitted within 24 hours, though in most cases much sooner. All clients are expected to be professional when dealing with Citrus 3 support representatives and under no circumstances do we tolerate abuse either by telephone or written in an email.
Apps: Our plans include an app submission to both Google Play, and the Apple app store. The service is managed and completed by an outsourced company. The service includes one app submission to both stores (with select plans). Any further submissions or updates are charged by the outsourced company directly and at their discretion.