FAQ Frequently Asked Questions


This page contains answers to commonly-asked questions about the Citrus 3 service.


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Will I have a control panel?

Absolutely. Each package includes centova cast control panel. Here you can start, stop, or restart your server. You can view live listener stats, control Auto DJ, create and edit playlists. You can also obtain html snipets for your website.

Do I need software to broadcast live?

We include everything with our packages . If you choose to broadcast live from your PC you will need to install software. The service requires you to download our provided encoders and input your username and password. The entire process takes 5-10 minutes to set up.

What is AutoDJ?

With auto DJ the streaming is carried out from the Citrus 3 servers. You first upload your mp3s, create a playlist, and start the service. You can shuffle, play in a particular order and even carry out playlist scheduling. Switch off your PC and let us do the rest.

Do I need a microphone??

Though a microphone is not necessary for music broadcasting, either a built in microphone or an external microphone is needed for chat shows.

How will people on a mobile phone listen to my station?

We now provide a free personal app to clients on our "Large" and "Pro" plans. The free app can be downloaded by your listeners via the iPhone or Android app stores. *Apple apps require an Apple developer account which can be obtained from Apple directly in order to place the app on the Apple App Store.

I have more than one laptop, will it allow me to load the software to both computers?

Our free broadcasting software can be installed on as many computers as you like. The autoDJ can also be used via our control panel via any computer.

What is SHOUTcast?

Shoutcast is a very easy solution to broadcast audio across the internet and have people listen on any PC via a website, directory or mobile device such as an Iphone or Ipad. Shoutcast Radio on the other hand or shoutcast.com is a related website which provides a directory of SHOUTcast stations.

I have many DJs who will broadcast via my radio, can they have access to the service without full admin privelages?

Absolutely. You can create as many DJ usernames as you like. You can also set their access levels if you do not want them to access all the admin features.

Will I be able to carry out a telephone call with listeners?

You can attatch a phone line to your soundcard to broadcast calls, we do however prefer skype. With skype you can go direct with no phone by setting our software to pick up all audio from your computer soundcard.

Is there a way of checking my ratings or how many people listen to the station?

Our control panel includes complete statistics, and history of your listeners. This includes listening hours, geographical details, and device measurements.

What happens if I have trouble setting up your service?

Citrus 3 will install and set up your services. If you find yourself having difficulties ask our team to remotely install your services free of charge.

Can I cancel my services at any time?

You can at any time. We offer payment methods via paypal and credit card. With paypal you can cancel your account via their dashboard. If using a card simply drop us an email and we will stop your account immediately.

What is the Citrus 3 uptime like?

We promise and guarantee a 99.99% uptime. This uptime is in our service level agreement. If you find your uptime goes below this we will refund for that time period the servers were down.