FAQ Frequently Asked Questions


This page contains answers to commonly-asked questions about the Citrus 3 service.


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Will I have a control panel?

Absolutely. Each package includes centova cast control panel. Here you can start, stop, or restart your server. You can view live listener stats, control Auto DJ, create and edit playlists. You can also obtain html snipets for your website.

Do I need software to broadcast live?

We include everything with our packages . If you choose to broadcast live from your PC you will need to install software. The service requires you to download our provided encoders and input your username and password. The entire process takes 5-10 minutes to set up.

What is AutoDJ?

With auto DJ the streaming is carried out from the Citrus 3 servers. You first upload your mp3s, create a playlist, and start the service. You can shuffle, play in a particular order and even carry out playlist scheduling. Switch off your PC and let us do the rest.

What is SHOUTcast?

Shoutcast is a very easy solution to broadcast audio across the internet and have people listen on any PC via a website, directory or mobile device such as an Iphone or Ipad. Shoutcast Radio on the other hand or shoutcast.com is a related website which provides a directory of SHOUTcast stations.

Where are your servers located?

Our global network consists of many servers located within premium quality datacenters. We currently have global coverage with points of presence in London, Amsterdam, Houston, and Toronto. Your listeners can listen from anywhere.

What happens if I have trouble setting up your service?

Citrus 3 will install and set up your services. If you find yourself having difficulties ask our team to remotely install your services free of charge.

Can I cancel my services at any time?

You can at any time. We offer payment methods via paypal and credit card. With paypal you can cancel your account via their dashboard. If using a card simply drop us an email and we will stop your account immediately.

What is the Citrus 3 uptime like?

We promise and guarantee a 99.99% uptime. This uptime is in our service level agreement. If you find your uptime goes below this we will refund for that time period the servers were down.