As part of our commitment to ensure customers are at the heart of our operations we have published our statistics for December 2018 through until December 2019. We are always looking at ways to improve our service and we feel transparency about the level of support that our customers receive is a priority. We have therefore issued our response times to our customers. Total support requests: 24,480 in the last 12 months. Our reply time is the following: 0-1 hours …

In an effort to improve our customer support.  As of 29th February 2018 our support system is changing.  This includes the ticket system and our official contact email address. All old email contacts will no longer function and email sent to them will not reach us. You can find our new contact information via our official support page  Thank you for your understanding. Team Citrus3.com …

Setting your stream to public requires that you register with a third party called SHOUTcast with a benefit that your stream is listed on their directory. Please also note that setting your stream to public gives shoutcast.com the right to play occasional adverts over your stream as they have full control. To turn your stream to public you will need to first enable public broadcasting from your control panel.In the control panel go to settings —> Server overrides —> set …

We have gone 100% green and have eliminated using any data centers not following this practice.  All SHOUTcast servers are powered by 100% wind energy. Server energy usage is lower depending on the level of server stress, dropping to less than 50% of the maximum energy utilization depending on traffic. Our energy supplier is Hydro Québec, whose electricity production is100% renewable, and 98% from hydroelectricity. Hydroelectricity only produces just 4 grams of CO2 per Kwh of electricity. That’s 56% less CO2 than wind …