By making a purchase via the Citrus3.com (Citrus Three d.o.o.) website, the following terms apply.
Limitation of liability
CITRUS3.COM (CITRUS THREE D.O.O.) SHALL NOT BE LIABLE FOR (I) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS OR LOSS OF REVENUE RESULTING FROM THE USE OF THE PRODUCTS AND SERVICES BY YOU OR ANY THIRD PARTIES OR ANY FAILURE OF THE PRODUCTS AND SERVICES, OR (II) ANY LOSS OF DATA OR CORRUPTION OF DATA, INCLUDING LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, MISDELIVERIES, SERVICE INTERRUPTIONS, FAILURE OF OUR NETWORK, FAILURE OF SERVERS, THE RELOADING OF AN OPERATING SYSTEM OR OTHER SOFTWARE ON A HOSTING ACCOUNT, OR THE NEGLIGENCE OF CITRUS3.COM. THE CUSTOMER IS SOLELY RESPONSIBLE FOR SAFEGUARDING, BACKING UP AND ARCHIVING ALL DATA OWNED, CONTROLLED OR TRANSMITTED BY THE CUSTOMER THAT RESIDES ON OUR NETWORK OR ANY SERVER OWNED OR OPERATED BY US.
Registered office
Citrus Three d.o.o. (Citrus3.com) does not accept or assume any domicile at any place, location or office in the world (including at the office of its hired support agent), other than its registered office, as shown on the customer invoice.
Refunds
With the purchase of a service and agreement via the sign-up process, you fully agree to our refund policy.
Services purchased with a promotional coupon or voucher are non-refundable, as software licensing is allocated to third parties and bandwidth is reserved in advance.
For other non-discounted plans, refunds are available within 24 hours of purchase, provided the service has not been used and no support has been requested during that time. Refunds are not provided for unused or partially used services after this initial period.
Chargebacks and credit card reversals
Citrus3 has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently closed down and reported to debt collection. Any past due fees plus a £100 / $150 chargeback fee (per chargeback made) will be sent to our debt collections agency. If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies and local law enforcement will be notified of fraudulent internet activity.
Cancellation
A service may be cancelled at any time with Citrus3. Citrus3.com reserves the right to recycle an account name or port number to new customers once the account has been deactivated or closed.
Fees are payable in advance. There is no minimum term and you are free to leave at any time, either by cancelling your subscription via the online billing portal or by contacting your bank to stop future payments. You will be required to pay any unpaid overdue invoices after cancellation.
Service and uptime SLA
We strive to maintain 99.9% uptime and make every effort to ensure a reliable service 24 hours a day. Should we fall below this SLA, the client is entitled to a refund for the timeframe the service was unavailable.
AutoDJ storage
Some Citrus3 packages come with free AutoDJ storage capacity. Even though we strive to keep our servers as secure as possible at all times, we do not back up the free storage vault. We recommend that all clients keep their own backups of any MP3s they upload.
Some Citrus3 packages may include unlimited storage. While this storage may be described as unlimited, it is provided under a fair use policy and is intended for normal station operation and active broadcast media only. Storage usage that is significantly higher than typical operational requirements may be reviewed. Clients may be required to reduce their storage usage if it is considered excessive. If excessive or non-compliant usage continues, Citrus3 reserves the right to remove media or reduce storage usage without further notice, in order to maintain system performance and service availability for all customers.
Support
We provide a helpdesk to all clients via our website. We typically respond to tickets within a few hours Monday to Friday, 9:00 AM to 5:00 PM UK time, and by the next business day on evenings and weekends. All clients are expected to be professional when dealing with Citrus3 support representatives, and under no circumstances do we tolerate abuse, whether by telephone or written in an email.
Apps
Our plans include development and app submission to both Google Play and the Apple App Store. The service is managed and completed by an outsourced company. The service includes one app submission to both stores (with select plans). Any further submissions or updates are charged by the outsourced company directly and at their discretion. A Google Play Developer account and an Apple Developer account are required to publish the app.
Free trial
A trial may be offered via our website or on an individual basis. Trials are available once per customer. Should a customer return after already using trial time, a full charge will apply.
Last updated: 12 October 2026